Exchanges and returns
We always hope that our projects will bring their new owners a great deal of joy.
To ensure that every customer is fully satisfied with their coat or jacket, Talia accepts exchanges and returns of orders purchased from the online shop.
Exchange of Goods
1 All Goods purchased from the Talia Online Shop are exchangeable within 14 days of delivery.
(2) If the Customer does not like the size/colour, he/she may exchange the Goods for the same one in a different size/colour. If the size/colour the Customer is interested in is not available, the Customer may exchange the Goods for another size/colour available in the Talia Online Shop.
(3) Exchanges should be addressed to: Talia Aldona Roszak, Clothing Company, 29 Trzebiatowska Street, 60-432 Poznań.
Please insert a card with the information in the package with the exchanged Goods:
* indication of the Target Goods (Goods name, size, colour)
* exchange address.
(4) The cost of sending back to Talia the unused Goods shall be covered by the Customer. On the other hand, the cost of postage after an exchange is made is free of charge and covered by the Seller (this applies to a one-time exchange).
(5) The cost of replacing Goods sent abroad - both ways shall be borne by the Customer.
If the Goods purchased as a result of the exchange is more expensive than the returned Goods, the Customer shall pay the difference in price to the Seller's bank account. The title of the transfer shall include the order number. If Talia's bank account is not credited with the agreed amount, the exchange will not be implemented.
If the Goods purchased as a result of an exchange are cheaper than the Goods returned, Talia shall, within 14 days of delivery of the Goods to be exchanged, refund the difference in price to the Customer's bank account.
Right to withdraw from a distance sales contract/Return of goods
1. Klient będący Konsumentem może odstąpić od Umowy Sprzedaży bez podania przyczyny poprzez złożenie stosownego Oświadczenia w terminie 14 dni od otrzymania Towaru. Do zachowania tego terminu wystarczy wysłanie Oświadczenia przed jego upływem.
2. Powyższe uprawnienie może zostać zrealizowane przez Klienta poprzez przesłanie pisemnego Oświadczenia o odstąpieniu od Umowy Sprzedaży na adres: Talia Aldona Roszak, Firma Odzieżowa, ul. Trzebiatowska 29, 60-432 Poznań, oraz odesłanie Towaru wraz z dowodem zakupu. Oświadczenie to może zostać złożone również za pośrednictwem poczty elektronicznej na adres Sprzedawcy, tj.: office@talia-fashion.pl
3. Stosowny wzór formularza Oświadczenia odstąpienia od Umowy Sprzedaży zawartej na odległość dostępny poniżej. Wystarczy jednak Oświadczenie Klienta złożone na zwykłej kartce papieru o treści:
“I hereby withdraw from the distance sales contract relating to the following items:
............................................................................................................ order number ................................. purchased via www.talia-fashion.pl .
Please transfer the amount concerned ....................... to the bank account given below.
Signature and legible personal details, address and account number to be reimbursed."
4. The return must be made without delay, and no later than within 14 days. The purchased Goods, together with proof of purchase, must be returned to the Seller’s address. The returned Goods must be in their original condition.
(5) In the event of cancellation of the Goods, the money will be refunded to the Customer by transfer to the bank account specified in the declaration within a maximum of 14 days.
The Customer shall bear the costs of returning the returned Goods.
The Customer is not entitled to return the Goods at the Seller's expense. In the event that the Goods are sent at the recipient's expense, the price to be refunded to the Customer shall be reduced by the return delivery costs paid by the Seller.
7. Jeśli Konsument odstępuje od Umowy, ponosi on odpowiedzialność za zmniejszenie wartości Towaru będące wynikiem jego korzystania w sposób wykraczający poza konieczny do stwierdzenia charakteru, cech i funkcjonowania towaru.
(8) The Customer shall not have the right to withdraw from the Sales Agreement in relation to contracts in which the object of performance is an item produced to the Customer's specifications or intended to satisfy his/her individualised needs.
We do not accept returns of Goods from Individual Orders - made-to-measure, shortened or altered.
If you have any queries, please do not hesitate to contact us.
* office@talia-fashion.pl
* +48 61 8488 091